Case Study

Helping modernize change management

Through a series of workshops, Divergence led conversations with a leading science and technology company to uncover insights into the organization's human factors, business processes and interaction dynamics to design a more human-centered change management platform solution for improving workflow, identifying and elevating champions, and building a robust intelligence architecture to power experience-driven automation.


Company stakeholders from the R&D division approached Marlabs to establish a change management operating model to drive adoption across the organization

What we did

  • Design thinking led framework and approach to help establish the vision, OKRs/KPIs, success measures and methodology

  • 90+ stakeholder engagements to map end-to-end research and development drug discovery lifecycle

  • Change management framework (D.O.S.E.)



  • Change Management Operating Model

  • Change Champion

Divergence / Marlabs

  • Consulting advisory partner thru implementation

  • Training change champions throughout the R&D division

  • Marketing and communication

  • Data foundry proposal

  • Planned change management across other business units

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